Return & Refund Policy
At ákros Skincare we prioritize hygiene and product safety due to the nature of skincare products.
Last Update March 23, 2026
Eligibility for Returns
We accept returns only under the following conditions:
- Product is damaged, defective, or incorrect
- Request is raised within 48 hours of delivery
- Product is unused, unopened, and in original packaging
Non-Returnable Items
- Opened or used products
- Products purchased during sale/discount offers
- Items damaged due to misuse
Return Process
- Email us at [support@akrosskincare.com ]
- Share: Order ID & Clear unboxing video/photos
- Our team will verify within 24–48 hours
Refund Policy
- Approved refunds will be processed within 5–7 business days
- Prepaid orders: Original payment method
- COD orders: Bank transfer / store credit
Return Process
- We offer free replacement for damaged or incorrect products
- No additional shipping charges
